Privacy Statement


Date of revision: 12/06/25


1. Introduction

At Mi-Way Business Solutions (“we”, “our”, “us”), we are committed to protecting the privacy and personal data of our clients, partners, and contacts. This Privacy Statement explains how we collect, use, store, and protect personal data, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

We are a UK-based provider of digital and business solutions, specialising in, but not limited to, the following services:

  • Microsoft Dynamics 365 Business Central consultancy and development
  • System integrations, including third-party tools like MobileNAV
  • Web development and design
  • Graphic and branding services

3. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: name, email address, phone number, business address
  • Business Information: job title, company name, project requirements
  • Technical Information: IP address, device type (for service delivery purposes)
  • Communications: email correspondence or meeting notes
  • Billing & Contract Data: invoicing and contract details

4. How We Collect Information

We collect personal data directly from you during:

  • Email, phone, or in-person communications
  • Completion of forms, proposals, or service agreements
  • Service delivery and support interactions

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide services or fulfil an agreement
  • Legitimate interests – to manage our business and maintain client relationships
  • Consent – where you have explicitly agreed, such as for receiving updates or newsletters
  • Legal obligation – to comply with applicable laws and regulations

6. How We Use Your Information

We use your data to:

  • Deliver our services and fulfil contracts
  • Respond to enquiries and provide support
  • Manage business relationships
  • Send service-related updates or occasional news (only with your consent or under legitimate interest)

7. Sharing Your Data

We do not sell your data. We may share it with trusted third-party service providers, such as:

  • IT support or cloud hosting providers
  • Payment processors
  • CRM and email communication tools

These providers act on our instructions and are contractually bound to safeguard your data.

  • If you use third-party integrations (e.g., MobileNAV or other business systems), data exchange will occur only under your direction and with clear safeguards in place.

8. Data Retention

We retain personal data:

  • For the duration of any active project or service agreement
  • For up to one year following the conclusion of our work together, unless you request earlier deletion
  • After this period, your data will be securely deleted or anonymised unless we are legally required to retain it longer.

9. International Transfers

If your data is processed outside the UK (e.g., through cloud services), we ensure appropriate safeguards are in place, including standard contractual clauses or transfers to countries with adequacy decisions.

10. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to or restrict how we process your data
  • Withdraw consent (where applicable)

11. Contact Us

For any privacy-related questions or requests, please contact us using the contact form.